Shipping Policy

 

Product dispatch time (NOT arrival time) is between 5-7 WORKING days AFTER you place your order, depending on your shipping address location. If your order is delayed for whatever reason, we will be sure to notify you of such via email.

If you need your order to arrive before a specific day, please contact us on info@sandcandle.co.za PRIOR to ordering and leave an order note. We'll do our best to accommodate your request if possible. Please do not order on a Monday afternoon and then leave it until the last minute to notify us on the Thursday morning that you need the order by Friday, as sometimes there are unfortunately delays and if you don't notify us before you order of any time sensitivities around your order, we cannot be held liable for any inconvenience caused, as we are still under our 5-7 working day policy.

We are not responsible for any delay once dispatched and can only advise customers of the timescales given by the couriers.

Delivery charge is a flat rate for main centres, being:

R100 for economy from The Courier Guy for all areas in Gauteng and R120 for all areas outside of Gauteng. Pudo (locker-to-locker) is R69.

Outerlying/high risk area charges will apply and will need to be paid before your order is shipped off. We will notify you via email if your order is picked up as an outerlying/high risk order area by Fastway and you will need to pay the additional fee via EFT before we ship off your order.

Orders will be sent to the delivery address that you specify when you order. We cannot take responsibility if this address is incorrect. If you notice, that wrong address was entered, please notify us as as soon as possible by sending us an email to info@sandcandle.co.za. No changes can be made after the order has been dispatched.